Frequently Asked Questions

Each individual and each location is unique, and as such we design the system around your individual needs and requirements. Our sales professionals will visit your site and talk you through what equipment is suggested and why it is being suggested.

Our office is located in Brockville, Ontario, with other branches in Ottawa, Kingston and Quinte West. We proudly serve Eastern Ontario and beyond.

We monitor burglar alarms, fire alarms, CCTV systems, water levels, temperature, gas detection, medical emergencies and elevator emergencies.

Most systems are very expandable and modular in nature. Different communication methods can be added (i.e. cellular or IP), as well as water sensors, temperature sensors, gas detection devices, panic alarms, medical emergencies and many more.

No phone line? No problem. We can use either cellular modules or IP (using the internet) to communicate to the station.

You sure can. Both the IP modules and cellular modules have remote arming/disarming capabilities (may have additional costs).

Pets are not a problem. The system will be designed with your pets in mind. Detectors are also pet friendly, which allows us to create a system that will protect your pets as well.

Different batteries on the system have different life expectancies. You can usually expect 3 to 5-year battery life (depending on the situation and type of detectors). The system will report a low battery to the monitoring station and we will advise you of the issue, so you don’t have to worry about it.

If you are home and set off your alarm, turn it off using your code immediately. Then contact the monitoring station to advise of the false alarm. This way, no dispatches will occur.

Guard Service is a service we provide where we can dispatch a guard to your location after an alarm, prior to dispatching police. They can investigate the situation and advise whether the police are required or not. This service helps eliminate false alarm charges from the police department.

We sure do. There is a float detector that can be installed right in the pit. Should the water level reach a height it shouldn’t (due to pump failure), the station will advise you, so that you can attend to the situation prior to any major flooding. There are also flood sensors that can go on the floor to monitor if water has overflowed.

Carbon monoxide detectors are available and are monitored by us as well. In Ontario, a carbon monoxide detector of some sort is required by law.

Wired systems require running wires from each device to the main control panel. Wireless devices use RF to communicate to the control panel. Both types of equipment are similar in their operation; wireless comes in handy when there is no way to run a wire through the location.

Anytime! Just give us a call and we’ll schedule an appointment whenever it suits you best.